Transferring a Badge
Posted by njseahawksfan
#1

I've been selected to demo for a company, and as part of the volunteering, they will be getting me a badge.  I would like to transfer the badge I purchased over to my son (who is already friends/family linked with my account).  How does one go about this, and should I do this in advance of getting my second badge?

Posted by mikeboozer
#2

Hello,
Badges are non-transferable. The solution is to refund your badge, and purchase one for your son.
I would wait until you have the badge the company is getting you assigned to you before you refund your badge.
This will ensure that you have a badge on your account for purchasing Event tickets.
When you are ready you can email us at [email protected] to process your refund. We will just need the name on the badge to be refunded and your Gen Con account number.

Mike Boozer
Customer Service & Volunteer Manager
Gen Con LLC

 

Posted by njseahawksfan
#3

Thanks for the quick repsonse, Mike!  As soon as I get my new badge, I'll request a refund for my other badge.  I assume that my refund will be as "GenCon Credit", yes?

Posted by mikeboozer
#4

Only the amount of System Credit that you used to buy the badge. The credit card that you used will be credited otherwise.

Mike Boozer
Customer Service & Volunteer Manager
Gen Con LLC
 

Posted by njseahawksfan
#5

Thanks again!

Posted by njseahawksfan
#6

Just wanted to say a big Thank You.  You guys processed my refund in minutes!   Great job!
 

Posted by averageram
#7

Following up on this thread.  I'm now unable to come to the event but my friend is.  Is there a way to transfer my badge to him?  I can't seem to find a way on the site.

Cheers!

Posted by marimaccadmin
#8

As noted above, badges are not transferrable.

Marian McBrine
Event Coordinator
Gen Con LLC

Posted by jimbatka
#9

I've read this thread, however, I wasn't certain whether your blanket statement also covered this specific circumstance:

I bought a VIG badge with companion badge in 2020. I discovered that my planned 2020 companion can't attend, so I wish to bring someone else.

Do I go through the same process (cancel the companion badge and buy a new one) to "transfer" the companion badge to my new companion or is it handled differently?

Posted by roderick
#10

Drop a line to Customer service and they should be able to sort it out for you. 

Posted by buffythecatslayer
#11

Way to necro a thread. :-)

Posted by roderick
#12

I hadn't even noticed. 

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