Who we are

At Gen Con LLC, our mission is to create opportunities, experiences, and communities where people can share the joy of games together. At the core of what we do is producing the largest consumer hobby, fantasy, science fiction, and adventure game convention in North America, held every year in Indianapolis, IN. Gen Con, “The Best Four Days in Gaming,” is 70,000 attendees, over 520 exhibitors, and 20,000 ticketed events, operating 24 hours per day, in over 1.2 million square feet of event space in the Indiana Convention Center, Lucas Oil Stadium, and many surrounding hotels. Just as new technologies and a larger, more diverse set of audiences are driving change in the games we play and how we play them, we dedicate ourselves to creating and adopting the best tools and practices possible to support and showcase tabletop gaming culture.

What we're looking for

We are seeking a temporary Events Administrator to support key functions in customer support throughout the convention season. This position will be the initial point of contact for event organizers, ensuring smooth communication and coordination.

What you'll do

• Act as the initial point of contact for event organizers, providing exceptional customer support and resolving inquiries promptly. This will include a large quantity of email communications with Event Organizers.
• Coordinate logistics and communications for event setups, including scheduling, room assignments, housing and badge allocations, and equipment needs.
• Manage event submission processes, ensuring accuracy and timeliness of event information.
• Assist in developing, implementing, and enforcing event policies and procedures.
• Collaborate with internal teams to ensure seamless coordination and execution of events.
• Maintain accurate records and documentation related to events and customer interactions.

What you bring to the table

• Excellent written communication skills, with a focus on business writing.
• Passion for nerd culture; have attended Gen Con before or are knowledgeable about Gen Con
• Outstanding communication and interpersonal abilities; prior customer service experience is a must.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office Suite, with a focus on Excel, and a comfort adapting to proprietary software.

Working at Gen Con

Hourly Rate: $20-$23/hour

Employment Type: Temporary

Gen Con supports a fully distributed workforce, with employees working remotely across the United States.

Gen Con does not offer relocation assistance or sponsor visas now. All submitted resumes must be accompanied by a cover letter.

How to Apply

Send your resume and cover letter to [email protected]. Applicants only, please. No recruiters or agencies.