Badge sales begin with Gen Con Indy Badge Registration on February 11, 2024, at noon (Eastern). Children 11 and older must have a badge to attend. A child under 11 who want to attend any non "KIDS" events will need a badge and not a Wristband to do so.
When badges go on sale and you are ready to purchase your badge, follow these easy steps:
TIP: In order to purchase multiple badges in a single transaction, you will need to first add your friends to your Friends and Family list. Once your friend has approved your friend request, you may select the "Get a Badge" link in the top right of the page and select the badge type you wish to purchase. Then, check each friend's name for whom you wish to purchase a badge and add them to your cart before checking out.
USPS PRIORITY MAIL (Default Option)
This delivery option provides you with fast three-to-five day shipping for $15 and includes tracking and signature confirmation for your peace of mind.
TIP: Badges purchased on individual accounts are shipped separately. You can have all of your badges shipped in one mailing if you buy them on one account using the Friends and Family list
Will Call allows you to pick up your badges and event tickets at the convention. However, Gen Con recommends the USPS Priority Mail option, when available. If you are concerned with spending time in line or plan to attend events that start early in the day, USPS is your best option.
If you need to exchange or refund your badge, please contact Customer Service directly and they happily will assist you. Refund requests must be made by email.
You can request to refund your badge when badge registration opens on February 11, 2024. All badge refund requests must be made by the end of day on June 14, 2024, at 11:59 pm (Eastern). Absolutely no badge cancellation requests will be honored after June 14, 2024, at 11:59 pm (Eastern).
Refund requests received prior to the deadline will be issued a refund and credited back to the original credit card or system credit used for the purchase, less any administrative fees. System credit is non-transferable, non-refundable, and never expires.
All badge refunds are subject to a $10 administrative fee per badge refunded. There are no exceptions. Badges refunded to system credit do not incur a fee. Badges are not eligible to be rolled over to the next years show.
All event and generic ticket refunds are subject to a 5% administrative fee for the total sum of tickets refunded. There are no exceptions.
All refund requests must be made by the purchaser by email to [email protected]. Refund requests must include the first and last name of the attendee, Gen Con account number, and email address associated with the account. Badge types and Game IDs, along with a description of the items to be refunded is greatly appreciated (i.e. a 4-Day badge and eight generic tickets, or three Saturday badges and three True Dungeon tickets, Game ID#________).
Convention event ticket refunds will be managed by Customer Service and will only be refunded to the person whose name is on the ticket or to the original purchaser. All tickets are only good for the year that they were purchased.
Due to increased call volume and limited resources at this time, you will get a faster response by emailing us with customer service inquiries.
All badge refund requests must be sent by email.
If you are requesting a refund, please include the Gen Con ID number for the account used to purchase the badge(s) (find it next to your name on your account), the name on the badge(s) to be refunded, and the type of refund you are requesting (to your credit card minus the processing fee, or to system credit with no fee).
Email: [email protected]Phone: (206) 385-1967