I've got 1 item in my list that I would like to return.  The FAQ on refunds indicates refunds are supposed to be processed via mail or email.  What is the "Return Tickets" button for then?

I'm hesitant to click the button because I don't want it to return all of my tickets; I'd like to pick the ticket to return.

So...does it return all of the tickets or give you the ability to pick the tickets you want to return, confirm, and submit?

Can anyone comment?

You can return an individual ticket. It offers you the option, I believe.

Yup you can select the ones you want to return.

Where is this button.  I need to swap out like 3 games.  Please help !
 

As I stated in another thread here somewhere earlier, pre reg closed on Sunday at midnight, so unfortunately, you'll have to wait till we get onsite to refund tickets.

Marian McBrine
Event Coordinator
Gen Con LLC

No, customer service is also not able to refund tickets at this point. 

Marian McBine
Event Coordinator
Gen Con LLC

I just looked at my list of events and found that the automated system somehow double-booked 2 events of mine.  There is no way i can be in two places at the same time.   How can i get this resolved?

You cannot get it resolved at this point until we get onsite, unfortunately, as tickets are being printed now.  However, if you have events that are conflicting times, and you think there's an error in the system, you can email [email protected] to have us double check those events to make sure they are set properly to conflict or not conflict.  However, they still can't be refunded until we get onsite.

Marian McBrine
Events Coordinator
Gen Con LLC

Thank you for the information.   I will send an email to them with more details.