Electronic Ticketing (E-Ticketing) is how Gen Con is leveling up the event-ticketing experience for Event Organizers (EOs) and attendees with a convenient and streamlined new process. When an attendee registers for an e-ticketed event, their ticket is electronically associated with their Gen Con account. Instead of collecting paper tickets, an EO for an e-ticketed event simply scans the badge of a registered attendee to redeem their ticket!
For 2023: Events must be paper ticketed unless the Event Organizer has already been certified for electronic
ticketing. If the Event Organizer has been certified, the option to select either paper or electronic ticketing
methods will be present during the event submission process for each of their events. See the Event Host Policy for further details.
To participate in electronic ticketing as an EO, you’ll need:
To use a Computer to redeem electronic tickets, you must be connected to the Internet.
Free Wi-Fi is available in the ICC Event Halls, Stadium, and area hotels.
The Gen Con mobile app can redeem e-tickets when internet access is slow or temporarily disrupted but will need to be connected in order to sell tickets.
E-tickets are purchased the same way as paper tickets. But instead of being printed, mailed, collected, and then returned, an e-ticket is stored electronically in the attendee’s account and is associated with their Gen Con badge. You, as EO, admit attendees to your events by scanning their badge rather than collecting paper tickets.
For more information on how this works in application, there is a training webinar from 2019 available on our YouTube channel. Both web and mobile interfaces are explained along with info including the most common scenarios you may experience at the convention.
There are also two short videos covering how to use the Gen Con Mobile App (includes updated features for 2023) or through the Gen Con Website on a web browser to support EOs in training their GMs.
Scanning badges is quick — it only takes a few seconds — but will require a little more time than collecting paper tickets. Having additional people (GMs & others assisting you) scan badges makes the process faster, and is recommended if you have a lot of attendees and/or a lot of events happening at the same time. In order for an individual to be able to scan badges for an event, they will need to be listed as an GM in the Gamemaster field on the Event Submission Form. EOs are able to edit the GM field for their events at any time through their EO/GM Dashboard.
If you have been certified for electronic ticketing, in order to have your 2023 events approved for electronic ticketing, you'll need to:
If you need to add a GM to your events after your events are active, there is a walkthrough video here, or you can follow these instructions:
To help you prepare, Gen Con will provide the following:
You will be responsible for educating yourself and your GMs on the appropriate information, training, tools, etc. for a successful on-site experience.
For more information about the program, please refer to our E-Ticketing FAQ or email [email protected].