Transactions not refunding to adjust schedule.
Posted by andrewj.rager 3 years agoon 7/11/2021 at 4:29 PM

Hello, 

Transaction page will not return a ticket to allow me to put a different event in that slot. Trying to flip two times on events I had and can't because I cannot return the first ticket. 

ZED21197127

Thanks, 

Posted by roderick 3 years agoon 7/11/2021 at 4:34 PM

Boozer says to contact Customer Service. 
 

Posted by scswan 3 years agoon 7/11/2021 at 4:36 PM

Same here. Plus not all tickets bought show up on my schedule.

Posted by aceorton 3 years agoon 7/11/2021 at 4:40 PM

Ditto. System isn't responding to "submit" button on returning purchased tickets for system credit.

Posted by roderick 3 years agoon 7/11/2021 at 4:42 PM

The Dev folk say:

"Looks like there’s a bug preventing tickets from being returned by the customer via their transactions page. We’re looking into now. Customers can return their own tickets via the schedule page."
 

Posted by andrewj.rager roderick 3 years agoon 7/11/2021 at 4:43 PM

roderick wrote:
Boozer says to contact Customer Service. 
 
Thanks Roderick! I sent an email. Appreciate the support! 

Posted by roderick andrewj.rager 3 years agoon 7/11/2021 at 4:44 PM

andrewj.rager wrote:
roderick wrote:
Boozer says to contact Customer Service. 
Thanks Roderick! I sent an email. Appreciate the support! 

Try via the Schedule page, per the above from Dev. 
 

Posted by andrewj.rager roderick 3 years agoon 7/11/2021 at 4:44 PM

roderick wrote:
andrewj.rager wrote:
roderick wrote:
Boozer says to contact Customer Service. 
Thanks Roderick! I sent an email. Appreciate the support! 

Try via the Schedule page, per the above from Dev. 
 
Only problem with that is I can't return my friends two tickets I bought for them. 

Posted by andrewj.rager 3 years agoon 7/11/2021 at 4:52 PM

I think I found an event listing to make my existing transaction work. But Hopefully they can fix this for others. 

online
Posted by kevinrg 3 years agoon 7/11/2021 at 4:56 PM

I need to return a couple things, but I'll wait.

Quick question, to return tickets, assume you click the 'return tickets' button and then after that select the tickets you want to return?

I don't want to click a button and have everything dump back to the system.  That would be bad... :)

Posted by andrewj.rager 3 years agoon 7/11/2021 at 5:00 PM

Yup that is pretty much how you do it. 

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