Hello!

One of the events I was wanting to attend at GenCon was canceled by the organizer of the event.  I had purchased a ticket for the event at the time of ordering my badge online.  Since it's a paper ticket, I know I have to wait until Customer Service opens up for GenCon to get my refund; however, will I still only be allowed a system credit refund for this ticket?  Or will I be able to get my money back since this was completely out of my control?

Thank you!

There's nothing in the Refunds section (and this one) about waiving the 5% fee for cancelled events, which to me, does seem unfair.  If you don't need to schedule another event in that space, you're better off keeping the ticket and using it as a generic for another event, this way you'll get full value.

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Alec Usticke, Fans of Gen Con Facebook Group

Well, that’s good. I didn’t think they’d charge the fee for cancelled events, but neither document mentioned a waiver.