Convert Child account to a full account?
Posted by hauntedcity
#1

My daughter has attended Gen Con for several years under a Child account, which did not require an email when it was created.Now, I've already purchased a full 4-day badge for her, but my wife cannot add her in Friends & Family, since there is no email associated with the account.I tried doing the "Forgot Password", but there's no record of an email, so that didn't work.  How I can add an email to my daughter's account?Thanks!Doug

Posted by buffythecatslayer
#2

Did you try creating a full account for her?

Posted by hauntedcity
#3

I’ve already purchased a badge through the “child” account. Can I link the two during creation?

Posted by marimaccadmin
#4

Best to email [email protected] on this one.

Marian McBrine
Event Manager
Gen Con LLC

Posted by buffythecatslayer
#5

If you need to get event tickets for her tomorrow, just use the Get Another Ticket For Me option, since it’s unlikely you’ll get a resolution by noon.

Posted by hauntedcity
#6

Unfortunately I can’t use “get another for me” without selecting one for me.  I tried, and after  adding to the wish list, it changes from “select another” to just me.

 I emailed Customer Service yesterday morning, but I’m sure they’re swamped with lots of other issues. :(

Posted by hauntedcity
#7

I just got an email from Customer Service!  Mike was able to fix the problem.  Huzzah!

Posted by mikeboozer hauntedcity
#8

hauntedcity wrote:
I just got an email from Customer Service!  Mike was able to fix the problem.  Huzzah!

He actually did something?

Inconceivable!

Posted by roderick
#9

I do not think that word means what you think it means. 

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