Kudos to Gen Con Staff and Moderators
Posted by deltafox65 8 years agoon 2/13/2017 at 6:44 PM

I just wanted to send out a genuine thank you to everyone that works at Gen Con.  After just perusing the forums the last week I would have had to check myself into Anger Management to even attempt to deal with half the complaints, but you guys pull it off every year with class and dignity.  I just hope half the people that say they are no longer going to attend Gen Con in Indianapolis follow through and it makes your job a little easier in future years with the number of complaints.  I for one truly salute you all and must say keep up the amazing job.

Posted by roganca 8 years agoon 2/13/2017 at 8:03 PM

Seconded. The forum moderators are great. Professional, smart and helpful.

Posted by komoridarkclaw 8 years agoon 2/13/2017 at 8:19 PM

Agreed.
Having lucked out this year, I want to say that I vastly prefer the new housing process of having assigned times. I did not pull a good time last year and it was just a big hassle to log in, try to get a wait number and estimated time, then sit and wait for hours to see when it actually comes up. I worked with it last year, but it wasn't fun. If I had gotten a late evening time this year it would have stopped most of that "What time is my queue actually going to pop? Can I run to the store? What about those meet-up plans with friends I have?" anxiety so thank you for that update.
~Komori

Posted by njseahawksfan 8 years agoon 2/13/2017 at 9:43 PM

Here, here!

I'm very impressed with how quickly the moderators and GenCon Customer Service have handled issues. 

I also feel that this year's housing lottery was the smoothest yet.  I didn't get the rooms I would have prefered, but I got a room and I'm going to GenCon.  I'm okay with this primarly because I feel like the process is fair.  I didn't get lucky

As person who has been a moderate user of the GenCon message boards, I also note that many of the more vociferous complainers are the same user names year in and year out.

Posted by elvinlord 8 years agoon 2/13/2017 at 9:57 PM

Cheers to all the staff and dms without them we would have a con to complain about.

Posted by bushmaster 8 years agoon 2/13/2017 at 10:26 PM

Agree.  GenCon staff has been doing titan work.

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