I'm trying to access the portal after making a reservation, and when I click the link on my page, I get "You cannot access an existing Reservation via this method". The page says to refresh, but refreshing isn't doing anything. 

I seem to be having the same problem.

It was down earlier, I would try back in a bit.

Marian McBrine
Event Coordinator
Gen Con LLC

I still can't access the housing portal reservation I have (just idly checking every now and again to see if anything new opened up), and I'm actually starting to get concerned now that it's been nearly two days.  When I click the Reservation button on my Housing page, the webpage tries to open for about ten or fifteen seconds, then I get this message:

Sorry...

The operation you requested did not complete in a timely manner. 
Please try again or contact Passkey Support

Thank you for your patience.
The Passkey GroupMax Team